Clicking any row in the call log opens the drawer on the right, headed caller → called with the date, time and duration, a status badge, and the model that took the call.
Play the recording
A play/pause button and seek bar at the top play the call in place. During playback, the transcript and the Data feed both highlight and auto-scroll to follow the playhead — what the caller said and what the agent did about it line up on the same moment. Recordings play in the drawer and are tied to the viewer's sign-in; there is no public link.
Read the transcript
The conversation appears as chat bubbles — agent on the left, caller on the right — with dividers marking events like Call started and Call ended. Clicking any bubble jumps the recording to that moment.
The Data feed
Beside the transcript sits the Data pane — the Standard view; Expert swaps it for a full debug log, see Standard vs Expert inspection. Each row is one thing the agent did: a timestamp, a type chip, the tool's name, a one-line result, and a status dot — green for success, red for failure, grey for cancelled or in progress.
The chips mark the kind of move: TOOL — a built-in action like booking a slot or transferring the call; MCP — a call to a connected service, such as a knowledge base or an integration; AGENT — a colleague agent consulted directly.
Clicking any row pauses playback and opens the full payload — the exact arguments the agent sent and everything that came back. Esc closes it.
Follow a transferred call
When a call has more than one leg, a legs strip appears at the top of the drawer: one pill per leg, with previous/next chevrons. A segment where the caller was bridged to a person appears as a Human pill, its transcript labelled Caller and Human. Jumping to a leg loads its recording, transcript and data; when a leg's recording finishes, the drawer moves on to the next, so a whole transfer chain plays through hands-free.
When there's no recording
No recording for this call. usually means there was nothing to record — the call failed or was never answered. Recordings also age out with the plan's retention window — 90 days on pay as you go, 6 months on Pro, a year on Scale — see Plans & limits. Recording unavailable for this call. is different: the recording exists but couldn't be fetched just now, so it's worth trying again.
If something in the call looks wrong, Troubleshoot with AI in the drawer's footer gathers the whole call's transcripts and logs, and Fix with AI hands them to the Builder — see Troubleshoot a call with AI.